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Essential Research before Buying a Kitchen
One important thing that generally goes amiss when sourcing a product for your new kitchen is that too few consumers undertake research into the quality of the product or first determine the best price available to them.
Now ask yourself this, if you entered a showroom in search of a new cooker and stood there twiddling your thumbs having waited for the salesperson, who you’d been beckoning over to attend to your needs for the past half hour, what would you do? Well, like me and most others, you’d hotfoot it out of there and seek better service elsewhere.
Company websites are no different to showrooms and if, after receiving your e-mail or submission form, the company decides to sit on it for a week or worse still, ignore it, then you’ll take your business elsewhere.
All orders for goods, no matter how large or small, are of equal importance and a glance around the many consumer review forums will tell you why.
The tools you now have at your disposal are the most powerful in any business – they are the opinions of those who have already bought the goods and been subject to the services. Site testimonials are a common tool used by sellers yet mean very little: as a retailer it would be most unlikely if you highlighted the response of Mrs Brown from Chichester who stated
“The delay of 3 months for the delivery of my washing machine was as unacceptable as your installation service that left my kitchen flooded and I shall not be recommending your services”.
Speaking to other buyers via a forum will tell you more about a product, retailer, manufacturer or service but beware of the one-off “posters” who, in the guise of a consumer, will tell you that they have never had such a wonderful product with a service to match. It may be that they are indeed being truthful and our tendency is to believe this prior to purchasing but take some time first to investigate the opinions of others.
Every company you deal with, will, at one time or another, have been subject to client complaints but what maintains a good reputation and may well lead to a recommendation, is their ability to deal with it quickly, efficiently and with a satisfactory outcome.
Some useful tips to consider before purchasing goods over the internet are:
There is no better way, in my opinion, than seeking the opinion of the experts via the many useful forums that now exist and a consensus of opinion from qualified personnel is a good indicator of a products worth.
Some useful website links to visit are:
UK Whitegoods - An excellent website operated by appliance experts who will tell you the wheat from the chaff in the appliance market.
The Kitchen Buyers Guide - A very useful website for the kitchen buyer with a number of informative articles.
Money Saving Experts - A forum with a wealth of money saving tips in every category
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